Privacy Policy

Last Updated: August 24, 2026

At Shahmeer Fabrics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, make a purchase, contact us, or otherwise use our services.

Our website is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Contact Information

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping and delivery address

Order & Transaction Information

  • Order number

  • Products purchased

  • Order amount

  • Purchase history

  • Return or exchange information

  • Payment method

  • Transaction details and payment confirmation

Payment Information

When you make a payment through a third-party payment provider, bank transfer, Easypaisa, JazzCash, or another payment method, payment-related information may be processed by the relevant payment service provider.

For payment verification, you may also voluntarily provide a Transaction ID or payment screenshot through WhatsApp.

Communication Information

When you contact us through WhatsApp, email, phone, or other communication channels, we may collect the information you provide, including your name, phone number, Order Number, messages, and any information necessary to resolve your request.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • General website usage information

We may collect this information through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or provide information through our website.

  • Automatically, when you browse or interact with our website through cookies and similar technologies.

  • From service providers, such as Shopify, payment providers, courier companies, analytics providers, and other technology providers that support our business.

  • From third parties, where permitted by applicable law and necessary to provide our services.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing & Fulfillment

  • Process and confirm your orders

  • Verify payments

  • Prepare and dispatch your order

  • Arrange delivery through courier partners

  • Process returns and exchanges

  • Provide order updates and delivery information

Customer Support

  • Respond to your questions and requests

  • Communicate with you regarding your order

  • Resolve payment, delivery, return, or exchange issues

  • Provide customer assistance through WhatsApp, phone, or email

Website Improvement

  • Improve our website and shopping experience

  • Understand how customers use our website

  • Improve our products, services, and website functionality

  • Remember your preferences where applicable

Security & Fraud Prevention

  • Protect our website and customers

  • Detect and prevent fraudulent or unauthorized transactions

  • Investigate suspicious or potentially harmful activity

  • Maintain the security of our services

Marketing

Where permitted by applicable law and where appropriate, we may use your contact information to provide information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Shahmeer Fabrics updates

You may opt out of promotional communications at any time.

Legal & Regulatory Requirements

We may use or disclose your information where necessary to comply with applicable laws, legal processes, government requests, or to protect our legal rights.

4. How We Share Your Information

We do not sell your personal information as a business practice.

We may share necessary personal information with trusted third parties that help us operate our business, including:

  • Shopify, which provides our ecommerce platform

  • Courier and delivery companies for order fulfillment

  • Payment processors and financial institutions for payment processing or verification

  • Technology and website service providers

  • Analytics and marketing service providers, where applicable

  • Customer support and communication service providers

  • Government authorities or legal entities, where required by law

We only provide information that is reasonably necessary for the relevant purpose.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allow us to operate our online store, process orders, and provide ecommerce services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Understand website traffic and usage

  • Improve website performance

  • Provide a better shopping experience

  • Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. WhatsApp Communications

Customers may contact Shahmeer Fabrics through WhatsApp for order, payment, delivery, return, exchange, or customer-support purposes.

When you contact us through WhatsApp, we may receive information such as:

  • Your name

  • Phone number

  • Order Number

  • Transaction ID

  • Payment screenshot

  • Messages and other information you voluntarily provide

This information is used only as reasonably necessary to provide customer support, verify payments, process orders, and resolve customer requests.

Please do not send unnecessary sensitive financial or personal information through WhatsApp.

8. Payment Information

For online or third-party payments, payment information may be processed directly by the relevant payment provider.

For bank transfer, Easypaisa, or JazzCash payments, customers may provide transaction information or payment proof for verification.

Shahmeer Fabrics does not request customers to provide passwords, PINs, OTPs, or other confidential payment credentials through WhatsApp or other communication channels.

Never share your Easypaisa/JazzCash PIN, OTP, card PIN, or banking password with anyone claiming to represent Shahmeer Fabrics.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and avoid sharing passwords, OTPs, PINs, or other confidential information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders

  • Provide customer support

  • Manage returns and exchanges

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal, tax, accounting, or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services, courier services, or other external services.

These third-party services have their own privacy policies and terms. Shahmeer Fabrics is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services before providing them with personal information.

12. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children for the purpose of making purchases or using our services.

If you believe that a child has provided personal information to us, please contact us using the details provided below.

13. Your Privacy Choices & Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used

  • Opt out of promotional communications

  • Withdraw consent where processing is based on consent

Some rights may be subject to applicable legal requirements and limitations.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

If you receive promotional emails or other marketing communications from us, you may opt out at any time by using the unsubscribe option included in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as:

  • Order confirmation

  • Payment verification

  • Shipping and delivery

  • Returns or exchanges

  • Account-related matters

  • Customer service requests

15. International Data Processing

Because our website is powered by Shopify and supported by third-party service providers, your personal information may be processed or stored outside Pakistan.

Where applicable, such providers may process information in accordance with their own privacy policies and applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Shahmeer Fabrics

WhatsApp: 0302-1000097
Phone: +92 321 8667297
Email: hashshke@gmail.com
Address: Karkhana Bazar, Ghanta Ghar, Faisalabad, Pakistan