Return & Exchange Policy

Last Updated: August 24, 2026

At Shahmeer Fabrics, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read the following Return & Exchange Policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

A product may be eligible for return or exchange if:

  • You received a wrong or incorrect product.

  • The product is damaged or defective when received.

  • The product received is significantly different from the product ordered.

  • The product meets all applicable conditions mentioned in this policy.

All return and exchange requests are subject to verification and approval by Shahmeer Fabrics.

2. Return & Exchange Request Period

Customers must contact us within 48 hours of receiving the order if they believe the product is damaged, defective, incorrect, or does not match the order.

Requests submitted after 48 hours may not be accepted.

To report an issue, please contact us via WhatsApp at:

0302-1000097

Please include your Order Number and clear photos/videos showing the issue.

3. Product Condition

To qualify for a return or exchange, the product should:

  • Be unused and unworn.

  • Be in its original condition.

  • Have the original packaging where applicable.

  • Not have been washed, altered, damaged, cut, stitched, or modified by the customer.

  • Include all applicable tags, labels, accessories, or packaging.

For fabric products, the fabric must not have been cut, stitched, washed, dyed, altered, or otherwise used.

4. Non-Returnable & Non-Exchangeable Products

The following products may not be eligible for return or exchange:

  • Products that have been used, washed, worn, or altered.

  • Fabric that has been cut according to customer requirements.

  • Fabric that has been stitched, tailored, or customized.

  • Products damaged due to customer misuse or improper handling.

  • Products without required original packaging or tags, where applicable.

  • Products returned after the applicable return period.

  • Products purchased during a final sale or clearance sale, where specifically stated.

5. Wrong or Incorrect Product

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

We may request:

  • Order Number

  • Photos of the received product

  • Photos of the packaging

  • Details of the product you ordered

After verification, we may arrange an exchange or another appropriate resolution.

6. Damaged or Defective Product

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide clear photos or videos showing:

  • The damaged or defective area

  • The complete product

  • The original packaging

  • The Order Number

Our team will review the claim and determine whether the product qualifies for an exchange or other resolution.

7. Exchange Process

If your exchange request is approved:

  1. Contact us through WhatsApp at 0302-1000097.

  2. Provide your Order Number and photos/videos of the product.

  3. Our team will review the request.

  4. If approved, we will provide return/exchange instructions.

  5. The product must be returned in the required condition.

  6. Once the returned product is received and inspected, the replacement product will be processed, subject to availability.

If the requested replacement product is unavailable, we may offer an alternative product or another appropriate resolution.

8. Return Shipping Charges

If the return or exchange is due to an error on our part, such as:

  • Wrong product sent

  • Damaged product received

  • Defective product received

Shahmeer Fabrics may cover the applicable return or replacement shipping cost, subject to verification.

For other return or exchange requests that are accepted at our discretion, the customer may be responsible for applicable shipping charges.

9. Refunds

Refunds are only provided where applicable and after the return has been approved and inspected.

If a refund is approved, the refund amount and method will depend on the original payment method and applicable circumstances.

For Cash on Delivery orders, customers may be required to provide valid bank or mobile-wallet details where a refund is approved.

Any applicable shipping or service charges may be non-refundable unless the issue was caused by Shahmeer Fabrics.

10. COD Orders

For Cash on Delivery orders:

  • The customer must pay the required amount to the courier rider at the time of delivery.

  • No discount is available on COD orders unless specifically stated.

  • For orders above Rs. 10,000, a 10% advance payment is required before the order is processed.

  • The remaining amount is payable in cash upon delivery.

  • Refusing a parcel without a valid reason does not automatically qualify as a return or refund.

11. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible via WhatsApp at 0302-1000097 and provide your Order Number.

12. Order Inspection

Customers are encouraged to check their order details and parcel condition at the time of delivery, where possible.

If you notice any visible damage or an incorrect parcel, please contact us immediately and provide supporting photos or videos.

13. Processing Time

Once a returned product has been received, it will be inspected by our team.

Approved exchanges or refunds will be processed after the inspection is completed.

Processing and delivery times may vary depending on the product, courier service, payment method, and other circumstances.

14. Product Color & Appearance

Slight variations in product color may occur due to:

  • Lighting conditions during photography

  • Different screens and display settings

  • Photography equipment

  • Manufacturing or fabric variations

Minor color or appearance differences that do not materially affect the product may not qualify for a return or exchange.

15. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.

  • Checking product details before placing an order.

  • Following the return/exchange instructions provided by Shahmeer Fabrics.

  • Keeping the product in its original condition until the return or exchange request has been resolved.

16. Fraudulent or Misuse Claims

Shahmeer Fabrics reserves the right to reject return or exchange requests that appear fraudulent, misleading, abusive, or inconsistent with the actual condition of the product.

We may request additional information, photos, videos, or other evidence before approving a claim.

17. Contact Us

For return, exchange, damaged product, defective product, or order-related assistance, please contact us:

Shahmeer Fabrics

WhatsApp: 0302-1000097
Phone: +92 321 8667297
Email: hashmeerfab@gmail.com
Address: Karkhana Bazar, Ghanta Ghar, Faisalabad, Pakistan

Please always include your Order Number when contacting us about a return or exchange.